Fast, reliable handling and professional support

Do you have a problem with your AX system? A fault? Or simply a question about operating the system? Then you are in good hands with our support team. In a guaranteed short response time, we will take issue with your current concerns. You will be connected directly to an AX specialist – unskilled call centre employees are simply not our style. We aim to give you expert knowledge that you can count on to the full.

Besides accepting and analysing faults, we also find the solution, in many cases in concert with you. If required we can also implement a solution, e.g. through extra programming. If you encounter a standard AX error, we will communicate and sort it out directly with Microsoft on your behalf. In this way, you can rely entirely on us.

What’s more, we are always happy to provide you with information and help in using Microsoft Dynamics AX, hold application training courses and send you standard documentation.

How do we ensure secure and appropriate communication and documentation in answering your inquiries?

We trust on the KCS.net Customer Service System (KKS) as basis of our support services. You as customer receive web access available to you 24 hours a day, where you can enter your requests. In the background, a workflow is set in motion that informs the employee responsible for you about your request. This already forms the first step in the documentation. We begin work immediately and communicate with you via the KKS and other systems. If we change the status, or any other detail, you have the option of receiving an automatically generated e-mail. In this way, we communicate the facts. But no worries, as in most cases a personal phone call is the most efficient method of communication.

Using defined workflows and processes as well as clear responsibilities, you can depend on our quick response times, a high level of availability and reliable handling.