Our guidelines and parameters

The KCS.net support lifecycle gives you clear and fixed guidelines on product support – from the launch of the product right to the end of its lifecycle.

New release of Microsoft Dynamics AX

Six months after the official launch of a new AX release by Microsoft, the functions of the KCS.net modules will be enhanced to match it. Following a release change, the previous release will be supported for a further 24 months. The condition to this is that the customer has accepted the previous service packs and patches.

Replacement of KCS.net modules after a new release

Reasons for the disappearance of KCS.net modules:

• functionality will be covered by the new AX standard in the future;
• no or low customer demand for the KCS.net module; or
• no economic basis for a module update/new concept.

The procedures in these cases will be:

• a one-off technical update to the latest version of Dynamics AX will be made;
• a data migration to a new version and/or a local function of Dynamics AX will be conducted;
• billing for software maintenance for the KCS.net modules in question will be stopped;
• after 24 months, module maintenance will stop and the module will be removed from the KCS.net layer; and
• the module will be migrated to the customer’s CUS layer.